01Introduction
We aim to handle billing matters fairly and transparently.
02Scope
This policy applies to services provided by Royal Pixel Press. No purchases can be made directly through this website.
03Professional Services
Services are provided only under a written engagement agreement that describes scope, deliverables, and fees.
04Engagement Agreements
Where an engagement agreement contains cancellation or refund terms, those terms govern and take precedence over this general policy.
05Consultation Arrangements
Any consultation fees and cancellation terms are confirmed in writing before the consultation is scheduled.
06Project-Based Work
For project-based work, fees and any milestones are defined in the engagement agreement.
07Cancellation Requests
You may request cancellation at any time by email. Please include your name, company, and engagement reference.
08Refund Eligibility
Refund eligibility is determined according to the engagement agreement and the work performed at the time of cancellation. We do not offer guaranteed refunds.
09Work Already Performed
Fees for work performed before cancellation are generally payable according to the engagement agreement.
10Completed Deliverables
Deliverables that have been completed and provided are generally not refundable unless the engagement agreement states otherwise.
11Third-Party Expenses
Third-party costs incurred on your behalf with your approval, such as filing fees, are typically non-refundable once paid.
12Billing Concerns
If you have concerns about an invoice, contact us promptly so we can review it with you.
13Refund Request Procedure
Send a written request to our email address describing the reason for the request. We will acknowledge it and respond after review.
14Approved Refund Processing
Approved refunds are issued to the original payment method or as otherwise agreed in writing. Processing times depend on the payment provider.
15Policy Updates
We may update this policy. Changes do not affect signed engagement agreements.
16Contact Information
Billing questions can be directed to Royal Pixel Press, 5330 Office Centre Ct Ste 55, Bakersfield, CA 93309, US. Email: [email protected]. Phone: +1 (661) 858-8956.